WP Live Chat Plugin Documentation
A practical documentation landing page for installing the plugin, adding the chat widget, configuring AI answers, enabling human handoff, and troubleshooting common setup issues.
Setup guide
Documentation topics
Use these guides to plan installation, configure useful AI-assisted answers, and prepare a clear handoff path for conversations that need a person.
Installation
Install or review the plugin through the public WordPress.org listing and confirm that you have suitable WordPress administrator access.
- Confirm WordPress access
- Install and activate
- Check frontend display
Basic setup
Connect site details, choose chat visibility, add business information, and confirm office-hour expectations.
- Business name
- Website URL
- Team availability
Adding the chat widget
Place the chat widget on the pages where visitors need help most, such as home, services, product, pricing, and contact pages.
- Check desktop placement
- Check mobile placement
- Test keyboard focus
Configuring AI answers
Start with common questions and keep answers factual. Review AI behaviour before relying on it for high-value queries.
- FAQs
- Service rules
- Policy answers
Human handoff
Define when a person should join, what context should be collected, and how visitors are told that a teammate is available.
- Escalation triggers
- Pre-chat fields
- Transcript review
Troubleshooting
Check caching, theme conflicts, script blockers, account connection, and browser console messages if the widget does not appear.
- Clear cache
- Test a default theme
- Review plugin settings
Quick answers
Documentation FAQs
Where should the widget appear?
Start with pages where visitors are considering action: home, pricing, services, product pages, checkout support, contact, and support content.
What should AI answer first?
Begin with factual, repeatable questions. Avoid asking AI to make policy exceptions, negotiate complex sales, or resolve sensitive complaints without handoff.
How do I test handoff?
Run test chats that ask about billing, urgent help, complaints, and sales quotes. Confirm the visitor is routed to a human path with context preserved.
What if the chat button is hidden?
Check caching plugins, theme z-index rules, cookie or script blockers, and whether the widget is enabled for the page being tested.
Free version available
Need help planning your setup?
Use the documentation as your first pass, then contact support when your WordPress site needs specific chat routing or handoff guidance.