WP Live Chat Plugin Support
Get help with installation, AI answer planning, human handoff, ecommerce chat use cases, and general WordPress live chat setup.
Support options
Choose the fastest route for your question
There is no inactive contact form on this page. Use live chat for immediate help when available, or use the IMsupporting contact section for product, pricing, and commercial enquiries.
Plugin installation
Ask about installing the plugin, activating it in WordPress, checking theme compatibility, and confirming the chat widget appears on the right pages.
AI answer setup
Get guidance on which FAQs are safe for AI-assisted replies and where human escalation should remain the default.
Human handoff
Plan routing for sales, support, bookings, billing, complaints, and ecommerce conversations that need a real person.
Pricing and rollout
Ask about Solo, Business, Bespoke, additional operators, agency client sites, and multi-site WordPress deployments.
Before you ask
Share the details that help support move faster
Whether you use live chat or the IMsupporting contact page, a little context helps the team understand your WordPress setup and recommend the right next step.
- Your WordPress website URL and the page where chat should appear.
- Whether you are testing the free plugin, Solo, Business, or Bespoke options.
- The question type you want chat to handle: sales, service, support, bookings, billing, ecommerce, or agency rollout.
- Any plugin, caching, theme, or script blocker details that may affect the chat widget.
- Examples of common visitor questions you want AI to answer or escalate.
Support FAQs
Common support questions
Can support help with plugin setup?
Yes. Start a live chat for setup questions about installation, widget visibility, AI answer planning, and human handoff.
What should I prepare before asking for help?
Have your WordPress site URL, the page where the chat should appear, your support goal, and any plugin or theme details that may affect setup.
Can agencies ask about client rollout?
Yes. Agencies can ask about WordPress client sites, ecommerce support use cases, operator planning, and Business or Bespoke options.
Where is the WordPress.org plugin listing?
The public listing is https://wordpress.org/plugins/imsupporting/.
Where can I contact IMsupporting if live chat is not available?
Use the IMsupporting contact section at https://imsupporting.com/#contact for general product and commercial enquiries.