Privacy Policy
This Privacy Policy explains how WP Live Chat Plugin and IMsupporting handle information connected with this website, plugin enquiries, support requests, and live chat interactions.
Privacy
How information is handled
WP Live Chat Plugin is provided by IMsupporting for WordPress website owners and teams interested in hybrid AI and human live chat. We aim to handle personal information in a fair, proportionate, and transparent way.
Information we may collect
We may collect information that you choose to provide, such as your name, email address, website URL, business details, support questions, plugin enquiries, and messages sent through live chat. We may also collect standard technical information such as IP address, browser type, device details, referring page, pages visited, and timestamps.
Live chat and plugin information
When live chat is used, messages, pre-chat details, transcripts, routing information, and related visitor context may be processed so that enquiries can be answered, escalated, reviewed, and followed up appropriately.
How we use information
Information may be used to respond to enquiries, provide support, operate live chat services, improve documentation, maintain security, understand website performance, and communicate about WP Live Chat Plugin or IMsupporting services where appropriate.
Cookies and similar technologies
This website and the embedded live chat service may use cookies or similar technologies for essential functionality, security, performance measurement, and chat continuity. Browser settings can usually be used to manage or restrict cookies.
Sharing and service providers
Information may be processed by trusted service providers that support hosting, security, analytics, communication, live chat, support, and operational delivery. We do not sell personal information.
Data retention
Information is retained only for as long as reasonably necessary for the purpose it was collected, including support, service delivery, security, reporting, legal, and administrative requirements.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. Requests can be made through the IMsupporting contact page.
Contact
For privacy questions, please contact IMsupporting through the IMsupporting contact section.
Last updated: May 6, 2026.
Privacy summary
- Information is used to respond to enquiries and provide support.
- Live chat messages may be processed to answer and route conversations.
- Service providers may assist with hosting, security, analytics, and chat delivery.
- Personal information is not sold.
- Privacy requests can be made through IMsupporting.